Shipping, Return & Refund Policy
Thank you for shopping at Pets By Us!
Our Pet Apparel Products ship no later than 24 hours after the order is received and on Monday if purchased on weekends. Very often orders ship on the same day the order is received!
Items from our "Human Pets Collections" such as license plate frames, wallets etc will ship within 5 to 7 days of us receiving the order as some of these items are made to order and it takes the manufacturer a few days to get the item ready for shipping.
We use USPS for shipping
* USPS First Class Mail at $5.95 (usually 3 to 5 days)
Promotional FreeShipping when available is USPS First Class Mail.
Returns and Refunds
An item can be returned within 15 days of receiving an item. If you are returning an item for a sizing issue, please purchase the correct size of the item (if available) in our web store and then shipping the item you wish to return back to us as we cannot ensure availability of the requested item when we eventually receive your return for processing.
All returns will incur a 25% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all labels intact. We send our items without any copies of receipts as often items are purchased as gifts. We do send your shipping invoice via email after checkout.
If you need to return an item, please contact us via email or chat and request a return. Once we inspect your item and approve the return, we will issue a refund to your account.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are nonrefundable.
Once you have notified us, please return items to :
PETS BY US
P.O. BOX 480414
Ft. Lauderdale, Florida 33348