Shipping, Return & Refund Policy
Thank you for shopping at Pets By Us!
Our Pet Apparel Products ship no later than 24 hours after the order is received and on Monday if purchased on weekends. Very often orders ship on the same day the order is received!
We use USPS for shipping
* USPS First Class Mail at $4.95 (Usually 3 to 5 days)
* USPS Priority Mail at $9.95 (Usually 2 to 3 days)
Promotional Free Shipping when available is USPS First Class Mail.
Returns and Refunds
An item can be returned within 15 days of receiving an item. If you are returning an item for a sizing issue, please purchase the correct size of the item (if available) in our web store and then shipping the item you wish to return back to us as we cannot ensure availability of the requested item when we eventually receive your return for processing.
All returns will incur a 25% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all labels intact. We send our items without any copies of receipts as often items are purchased as gifts. We do send your shipping invoice via email after checkout.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are nonrefundable.
Once you have notified us, please return items to :
PETS BY US
6078 NW 116th Dr
Coral Springs, Florida 33076